There are a number of things to check if you can’t locate a report.

  1. Make sure the report has definitely fully synced from your device by checking the Sync Log in the app.
  2. Make sure you've used the search bar on the Reports page (at the top of the address column) to search for your report, in case it's not on the first page of Reports.
  3. It's possible that you may not be able to see the report if the appointment was deleted by mistake whilst the appointment was on your device.  Check your 'Deleted Appointments' area (Properties>Appointments>Deleted Appointments button).  Also check your 'Deleted Reports' area (Properties>Reports>Deleted Reports button).  You can recover the deleted appointment or report by clicking the 'recover' button.

If you're still unable to locate the report, please contact support on