Reports Queries

Get answers to your common reports queries...

I think I've accidentally deleted a report. Can I get it back?
Yes, you are able to recover any reports deleted in error. Click on the Properties tab, followed by Reports in the dropdown.  Then click the Deleted P...
Tue, 30 Jul, 2019 at 4:51 PM
How can I add, move and copy photos in a report?
To add photos into a report when the report is back on the PC dashboard, open the report on the Review Report screen, then, click on the ‘Choose File’ icon ...
Tue, 30 Jul, 2019 at 5:05 PM
How do I set up a linked appointment so that I can view my previous report at the property?
The 'linking' feature allows you to take the previous report information with you when completing your report, so that you can see what you said l...
Tue, 30 Jul, 2019 at 5:10 PM
I have completed a report on the wrong property address by mistake. Can it be changed?
Yes it can,  however you will need to contact us so that we can make that change for you.  Make sure the report is synced back to the dashboard before getti...
Tue, 30 Jul, 2019 at 5:11 PM
My report has failed to sync from the app. What can I do?
Sometimes when reports are syncing, the WiFi connection can have a momentary blip which will stop the syncing process.  You may notice your report on the PC...
Tue, 30 Jul, 2019 at 5:12 PM
I've completed and synced a report but I can't find it on the dashboard. Where is the report?
There are a number of things to check if you can’t locate a report. Make sure the report has definitely fully synced from your device by checking the S...
Tue, 30 Jul, 2019 at 5:23 PM
I want to start creating my report in the office before I go to the property, can I do this?
Creating a report on the dashboard is useful in a number of different scenarios: You already have a lot of knowledge about the property, and you want t...
Tue, 17 Sep, 2019 at 5:52 PM
I need to revisit a property to finish a report and add more information. How do I send my report back to my device to complete it?
You can 'lock' a report that is 'in review' and schedule to sync it back to the app.  You might choose to do this if you need to take a ...
Sat, 16 Nov, 2019 at 5:33 PM
I’ve completed the report on my device and synced it back. How do I edit and finalise the report?
Once your report has been synced back from the app to the dashboard, you will need to review it first and mark it as 'complete' before it can be d...
Mon, 5 Aug, 2019 at 3:14 PM
I’ve finalised my report. How can I download or email it?
Once your report is complete, you are able to download it as a PDF or email it out directly from TouchRight. Once you've clicked ‘Save and Complet...
Mon, 5 Aug, 2019 at 3:21 PM