TouchRight App Queries

Get answers to your common app queries...

How do I install the mobile app?
The app is a key part of the software that replaces your pen and paper, and allows you to complete reports on-the-go when you’re out at a property.  It’s av...
Sat, 3 Aug, 2019 at 8:22 PM
The app has closed down. What can I do?
Provided you are using a device that is capable (minimum 2GB RAM), it is very rare for the app to crash or fail. A common cause is when a device is runn...
Tue, 30 Jul, 2019 at 4:30 PM
Is my phone or tablet suitable for using with the TouchRight app?
Whatever type of iOS or Android device you choose for producing your TouchRight reports, we recommend at least 2GB RAM and an 8MP camera.   There are still ...
Tue, 30 Jul, 2019 at 4:31 PM
Doe s the mobile app work offline?
In order to download appointments to the app or to sync back reports to the PC dashboard, you will need an internet connection. However you do not need ...
Sun, 28 Jul, 2019 at 8:43 AM
I’ve downloaded the appointment to my device. How do I start completing the report?
Once you have downloaded the appointment, tap on the clipboard button to the right of the appointment address to start your report. You can reorder...
Sat, 3 Aug, 2019 at 8:22 PM
I’ve spotted repairs and maintenance issues at the property. How can I add these to my report?
In each TouchRight report that you create, you have the option to 'tag' follow up repairs and maintenance or damage, and also assign a liabilities...
Thu, 22 Aug, 2019 at 9:10 PM
How can I use dictation in my reports?
There are a number of nifty little features built into iOS and Android that work perfectly with TouchRight to speed up your property reporting processes eve...
Sat, 31 Aug, 2019 at 3:11 PM
I’ve completed a report on my device. How do I send it back to the dashboard for finalising?
To send a completed report from the TouchRight app back to the dashboard, the report must be completed in the app by pressing the 'Complete Report'...
Mon, 5 Aug, 2019 at 12:46 PM
I want to create a Legionnaires Risk Assessment. How can I do this?
Our bespoke Legionnaires Risk Assessment report template is available to all customers when an appointment is being scheduled. To view a sample report pleas...
Mon, 5 Aug, 2019 at 12:55 PM
How do I sync an appointment to the app?
If you've set up an appointment, you need to login to the app and sync the appointment to the app to get started completing your report. To do this...
Fri, 16 Aug, 2019 at 3:19 PM